Privacy Policy

We collect several categories of personal information to maintain safe platform operation, confirm eligibility, and meet legal duties connected to online gaming. The types of data may include:

• Full name;
• Email address;
• Date of birth;
• Country of citizenship;
• Residential address;
• Identification numbers;
• Government-issued documents;
• Device details;
• IP address and location data;
• Records of deposits, withdrawals, wagers, bonuses, VIP level, and account actions;
• Information connected to the enforcement of Stake’s Terms and internal policies.

Data may be collected through:

• Registration forms;
• Conversations with customer support;
• User activity on the platform;
• Approved third-party partners supporting verification or compliance.

Failure to provide required details may limit the ability to verify an account, process withdrawals, or grant access to certain features.

We use personal information only for lawful and necessary purposes linked to account operation, regulatory compliance, and platform security. Core reasons include:

• Confirming identity during registration and KYC checks;
• Verifying eligibility for participation;
• Administering account access and preventing fraud;
• Supporting payments, withdrawals, and transaction accuracy;
• Providing customer support;
• Improving platform performance and developing new features;
• Protecting Stake’s rights when disputes or legal claims arise;
• Granting access to VIP features, reward systems, and promotional benefits;
• Meeting tax obligations and maintaining regulatory compliance.

Stake may also use aggregated data for analytical tasks, such as examining general trends, evaluating product demand, or improving operational efficiency. Individual users cannot be identified within these aggregated forms.

Marketing communication may be sent to users who agree to receive it. Account holders can opt out at any time by contacting [email protected]. Administrative messages linked to account security or platform operation continue regardless of marketing preferences.

Stake may inform users about new features, platform changes, or promotional activity when permission is granted. Communication channels may include:

• Email;
• SMS;
• Telephone.

Users can withdraw consent for promotional communication by writing to [email protected]. Stake will process such requests promptly.

Administrative communication, including account updates, verification notices, or security alerts, remains active because it supports safety and compliance obligations.

Stake shares personal information only under controlled circumstances. Information may be shared:

• Within Medium Rare N.V. for operational and compliance purposes;
• With service providers who support verification, payments, hosting, fraud prevention, and technical systems;
• With regulators or public authorities when legally required;
• During corporate changes, such as mergers, restructures, or transfers of ownership.

All third-party partners must follow strict confidentiality standards. Stake retains personal information for as long as it is required to meet regulatory duties, maintain accurate account records, or support valid business operations. When information is no longer needed, it is deleted or permanently anonymised.

We store information across several jurisdictions. Transfers may involve countries with different privacy laws, and Stake uses safeguards to protect data under these conditions.

We apply extensive technical and organisational safeguards to protect personal information. Measures include:

• Encrypted communication channels;
• Firewalls;
• Controlled access to systems;
• Secure databases;
• Integrity checks and monitoring tools.

Users also play a role in maintaining account security. Personal responsibility includes:

• Keeping devices protected;
• Avoiding shared access to login credentials;
• Logging out after each session;
• Monitoring account activity;
• Preventing minors from accessing Stake’s services.

Stake does not allow users under 18 to create accounts. Parents and guardians should supervise household devices, especially where multiple people access shared hardware.

Public areas such as forums, chat rooms, or social media lie outside Stake’s control. Information shared in those spaces becomes public, so users should manage their privacy with care.

Stake provides several rights to account holders under applicable privacy laws. Users may request:

• Access to stored personal information;
• Corrections when details are inaccurate;
• Deletion when no valid legal reason requires continued storage.

Access requests may be submitted through account settings or by writing to [email protected]. Stake will respond within a reasonable period.

Deletion requests are evaluated carefully. Anti-money-laundering rules, financial record requirements, and legal obligations may require the retention of certain data for extended periods. When deletion cannot be granted, Stake will explain the reason.

Users located in the European Economic Area may contact their local supervisory authority if they believe their data rights were not respected.

We process information across multiple countries to maintain smooth platform operation. Some jurisdictions may apply different privacy laws, and Stake uses appropriate safeguards, contractual protections, and internal controls to ensure compliance with relevant rules. Data transfers support tasks such as identity verification, payment processing, technical hosting, and security procedures.

Stake processes personal information under several lawful bases:

• Contract performance: data needed to provide services and maintain account access;
• Legitimate interests: improving platform stability, ensuring security, or supporting customer inquiries;
• Consent: applied to marketing communication and optional features;
• Legal obligations: compliance with gambling regulations, anti-money-laundering rules, tax laws, and identity checks.

We also update the Privacy Policy from time to time to reflect new procedures or legal changes. The newest version is always available on the Stake website and becomes effective once published. Users should review the policy periodically to stay informed about how their information is handled.

Questions about privacy, access requests, corrections, deletion inquiries, or concerns may be sent to: [email protected].

Users may also contact Stake through the live chat feature on the website for assistance.